Tell us. How can we help you?
We usually respond in less than 24 business hours.
Choose how you'd like to talk.
Instagram · TikTok · LinkedIn · YouTube. DMs are open. We respond to messages, comments, and every photo tagged with #1photo1coral.
For any questions, suggestions, or proposals.
For any questions, suggestions, or proposals. We respond in less than 24 business hours.
Prefer something faster? Chat with us on WhatsApp. Direct response during office hours (M-F, 9am-6pm CET).
Shortcuts to what you're looking for.
Has your order not arrived? Any damaged cans? Want to change your subscription? Email us at hello@aguanea.com with your order number and we'll solve it.
Write about my order →Hotels, restaurants, events, offices. Personalized proposals, volume pricing, and dedicated support.
Go to NEA for Business →Want to distribute NEA in your area, collaborate as an ambassador, or propose a partnership? We love hearing new ideas.
Propose a collaboration →Before you write to us... Is your answer here?
Standard shipping usually takes between 24 and 48 business hours once it leaves our warehouse. If it's been longer, please email us with your order number.
You can manage everything from your customer account. Simply log in, go to the 'Subscriptions' section, and you can pause, cancel, or change your delivery frequency at any time.
Don't worry! Take a photo and send it to us at hello@aguanea.com. We will replace the product or issue a refund immediately, no questions asked.
Behind every can are real people. And we love hearing from you.
NEA started as a conversation between friends who wanted something better. And it's still that: a conversation. With our community, with our partners, with anyone who wants to know more.
We are not a corporation with a call center. We are a small team that reads every message, answers every doubt, and appreciates every photo with #1photo1coral.
Write to us. We are here.
